Shipping and Delivery

What is the delivery time of my order?

Your order is processed within 1-2 days after it is placed. However, we ask for 2-4 business days to prepare and ship the item due to the large number of orders.

Don't worry, all orders are fully insured. We are working with our partners to significantly reduce this time in the future.

Where do my products come from?

We currently have warehouses/shippers in Europe (Poland and Ukraine) Depending on your location, your order will be shipped from one of them. We make every effort to ship from the closest warehouse.

What are the delivery prices?

We offer delivery by DPD Courier for about £20. In some cases, this can be changed depending on your location. We also offer free shipping on purchases of 149 PLN and above within Poland.

I did not receive a tracking number

Your order will be processed within 1-3 business days after payment is received and cleared. Your order is shipped after it is packed by our warehouse and sent to the courier. You will then receive an email with the tracking number.

Where can i get my order number?

The order number consists of 4 digits (for example, #1482). You should receive a confirmation letter to your email or messages depending on what you entered on our site when placing your order.

Returns & Exchanges

How can i cancel my order?

The customer can cancel the order within the first 60 minutes after the purchase. The customer's cancellation will be reflected as a refund within the next 5 days, largely depends on the customer's bank. An order cannot be canceled after 1 hour. If the customer requests cancellation, our team will do everything possible, but we are not obliged to do so. In this case, the customer will have to wait until the product is received and make a return according to our return policy.

Do we accept returns?

Yes, we do accept returns. For more detailed information, check our returns policy.


Payment options

Available payment options are listed below.

Credit card (Visa, Mastercard, American Express), Paypal. You can use any bank accounts or credit cards with Paypal protection.

You can only use a credit card issued with a billing address in the country where your order is shipped.

Please note that our website does not collect your credit/debit card number or personal information when you make a payment. If you have questions about transactions on our site, please contact the bank that issued your card for additional information.

Can i pay paypal without a paypal account

Yes! It is commonly misunderstood that you need a Paypal account to make payments through Paypal. The truth is that you do NOT need one, although we strongly recommend registering to enjoy the added ease of use. Without a Paypal account, all you need is any debit/credit card listed below that is supported by Paypal.

Payment verification

We reserve the right to verify your payment if we feel it may qualify as high risk.

High-risk payments may have a different billing address than the one associated with the card, a card used outside the country of origin, a card used outside the country of origin with a destination outside the country of origin, and other related scenarios .

When your payment may qualify as high risk, we require identification to verify the payment.

Promotional codes

Coupons and bonus points can be applied to your order at checkout. After entering the coupon code, click "apply" and the discount will automatically adjust your order total. Please note that if you do not click "apply" before continuing to checkout, the order total will not reflect the coupon and bonus points discount.


Is my data secure?

Shopify is one of the largest e-commerce service providers that also handles payment processing. Our site uses the Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the transaction process. We never see any sensitive payment information because it is all handled by Shopify. The only information we see is shipping and billing details.

I wrote to customer service. How long will it take to get a response?

For emails, expect a response within 24 hours from our representatives. Our customer service is available Monday through Friday. If you have additional questions, please email us at
Who is paint-by-numbers suitable for?

Who is paint-by-numbers suitable for?

Painting by numbers, originally intended for children, is now popular with all ages. The paintings look like they have been painted Children and adults alike enjoy this pastime. Even less creative people can now paint beautiful motifs and be proud of their work.

How does painting by numbers work?

After you choose a motif to paint by numbers, we will send you the ordered set to your home. The colorless images already show areas with lines, which can now be colored with the appropriate colors. So it is predetermined by numbering which color belongs to which area of the picture. You will quickly see how well the colors work together and blend perfectly with each other.

Do i have to mix the colors?

No. The colors are already mixed and are supplied in small quantities. Each number is for the corresponding field.

What is included in the paint set by number?

- High quality canvas (size: 40x50cm)
- A set of high quality acrylic paints, which includes all the colors required for the painting
- 3 high-quality nylon brushes with different brush tips for perfect results

Does "painting by numbers" helps you relax?

It helps you focus on simple manual activities, especially when mental tension arises. Painting by numbers is a great way to relax. By coloring areas and concentrating on the lines, you can escape from stress every day and devote yourself to this simple pastime.