Delivery & Returns
SHIPPING & DELIVERY
Your order is processed in 1-2 days after it is placed. However, we ask for 3-5 business days for us to prepare and ship your item due to the high volume of orders. All orders will be shipped from our warehouse in Poland (ul. SPÓŁDZIELCZA, nr 8, LEŻAJSK, 37-300).
Our worldwide free shipping generally takes around 2-3 business days from the shipment date. The time can change depending on your location, what items you purchase, and any other unforeseen factors.
Do not be alarmed, all orders are fully insured. We are working with our partners to reduce this time significantly in the future.
We currently have warehouses in Europe & Asia. Depending on your location your order will be shipped from one of them. We try our best to ship from the warehouse closest to you.
You will receive an email with tracking information once your order is dispatched.
REFUNDS & RETURNS
Our customers have the right to request a refund / return the product within 30 natural days. This term will expire after 30 natural days from the day the product has been received by the customer.
A customer has the right to request a refund or receive a new product depending on product availability:
- In the unfortunate event that the product is defective. (It is clearly broken and unusable);
- Product received is totally different from the order. (Requested Product A Received Product B).
FULL 14-DAY MONEYBACK GUARANTEE
We take pride in our products as we believe they are amazing. However, we understand that buying things online can be daunting, especially for the first time, so we offer a 100% satisfaction guarantee.
If something is wrong with your order, you can quickly contact our helpful customer support team to ask for a refund. We will do whatever it takes to make sure you are 100% satisfied with your purchase.
For more information please visit our FAQ page.